Sales, Returns, and Exchange Policy

Sales, Returns, and Exchange Policy – MJH Mining Consulting PLC Ethiopia Last updated: May 2026 First: Sales Policy 1. Product: All gemstones are sold in their natural state, accompanied by an identification card including type, weight, source of the stone, and clarity grade. 2. Prior disclosure: Photos and a 360-degree video of each stone are presented before purchase. 3. Invoice: An official invoice is issued for every sale. 4. Accepted payment methods: · Direct payment: cash or local bank transfer. · Electronic payment: credit cards or digital wallets through an approved payment gateway. Second: Return Policy · Hidden manufacturing defect: within 14 days of purchase, full refund. · Material non-conformity with the description: within 30 days, full refund. · Shipping damage for electronic payments only: within 7 days of delivery, full refund with unboxing documentation. Acceptance conditions: · The original invoice must be attached. · The stone must be returned in its original packaging without additional damage. · A report from an accredited inspection authority may be required for disputed cases. Refund method: · Direct payment: cash refund within 5 working days. · Electronic payment: refund to the same method within 14 days. Third: Exchange Policy · Customer changes their mind: within 7 days of purchase, exchange fee of 25% of the stone value. · Manufacturing defect with replacement requested: within 14 days, no fee. · Non-conformity with the description: within 30 days, no fee. Exchange conditions: · The returned stone must be unused and undamaged. · The stone must not have been modified or polished after purchase. · If the replacement is more expensive, the customer pays the difference; if cheaper, the difference is refunded. Fourth: Cases Not Accepted · Customer changes their mind after 7 days from purchase. · Damage caused by misuse or accidents. · Loss of part of the stone during use. · More than 30 days have passed since purchase, except hidden defects where legal warranties may apply. · The original invoice is missing. Fifth: Electronic Payment Procedures · Shipping documentation: the customer must record an unboxing video within 24 hours of receipt for damage claims. · Processing fees: payment-gateway fees may be deducted from refunds where applicable. · Electronic-payment returns are processed within 7 days from the date the return reaches the company. Sixth: Warranty · Hidden-defect warranty: one full year from purchase, covering internal cracks or defects not visible during ordinary inspection. · The warranty does not cover breakage caused by impact, poor storage, or modification of the stone. Seventh: Disputes · Disputes are resolved amicably within 15 days. · If no agreement is reached, the matter is referred to an accredited inspection authority. · The losing party bears the inspection costs. MJH Mining Consulting PLC Ethiopia All rights reserved.